Return and Refund Policy

General Returns Policy

These return and cancellation terms apply only to products sold directly by Deskua Fashion to you. In cases where products are sold by third-party sellers and invoiced separately, the return and exchange policies of the respective seller will apply.

Items are eligible for return within 7 days from the date of delivery, provided that:

• The product is in its original packaging
• The product is unwashed, unopened, unused, and undamaged
• All tags, labels, and accessories (if any) are intact

Damaged or defective items must comply with our Terms & Conditions and be reported within the specified timeframe to be eligible for a refund or replacement.

How to Request a Return

To initiate a return, alteration, or refund request, please contact us using the details below. Our team will guide you through the next steps after reviewing your request:

Email: wholesale@desukafashion.com
Contact: +91-9971588112
Support: +91-918527789844
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

Refund Process

• Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
• Approved refunds will be processed within 7–10 working days to the original mode of payment.
• Shipping and handling charges are non-refundable, unless the return is due to our error (damaged/incorrect product).
• In certain cases, a restocking fee may be applicable.

Non-Returnable Items

• Custom-made or bulk orders
• Items damaged due to misuse or improper handling
• Products returned without original packaging or in used condition